Damage to Items Received
In the unlikely event we deliver a damaged piece of furniture, you are required to note it at time of delivery. Our service department will get in touch with you upon review of your delivery ticket. For all items with hidden damage, you must contact us within 24 hours and provide photos of the damage. To speed up the claim process, please email photographs/videos of the problem and submit through our Claim Form.
We will do our best to make sure that all damages are repaired or replaced by manufacturer. To process warranty claims, we are required to have photos of the problem emailed to us. Please be advised we will process your claim quickly but it can take time to obtain manufacturer approval. For environmental reasons most manufacturers suggest repair before replacement, a policy we support.
All our products, except items sold “as is”, come with a 1 year manufacturer warranty. Sofas have a lifetime manufacturer warranty on the frame, 5 years on the foam and 5 years on the leather. Manufacturer warranties cover manufacturer’s defects that occur with normal use. All manufacturer warranties are void if you do not maintain and properly care for your furniture. Improper use, abuse, damage from acts of God and commercial use are not covered under manufacturer warranty. Avoid application of improper substances, low humidity (e.g. placing furniture over heating vents) and direct sunlight, as damages that result from this will not be covered under warranty. Softening of cushions, wrinkling of leather, natural marks and slight stain/colour variations are considered to be normal and are not considered to be a defect. As a bonus, when you pay for full delivery, your manufacturer warranty will cover onsite service within Calgary/Edmonton area.
For all warranty claims, please email photographs/videos of the problem and submit through our Claim Form.