Damage to Items Received

 

In the unlikely event we deliver a damaged piece of furniture, you are required to note it at time of delivery. Our service department will get in touch with you upon review of your delivery ticket. For all items with hidden damage, you must contact us within 24 hours and provide photos of the damage. To speed up the claim process, please email photographs/videos of the problem and submit through our Claim Form.

We will do our best to make sure that all damages are repaired or replaced by manufacturer. To process warranty claims, we are required to have photos of the problem emailed to us. Please be advised we will process your claim quickly but it can take time to obtain manufacturer approval. For environmental reasons most manufacturers suggest repair before replacement, a policy we support.

Warranty

 

All our products, except items sold “as is”, come with a 1 year manufacturer warranty. Sofas have a lifetime manufacturer warranty on the frame, 5 years on the foam and 5 years on the leather.  Manufacturer warranties cover manufacturer’s defects that occur with normal use. All manufacturer warranties are void if you do not maintain and properly care for your furniture. Improper use, abuse, damage from acts of God and commercial use are not covered under manufacturer warranty. Avoid application of improper substances, low humidity (e.g. placing furniture over heating vents) and direct sunlight, as damages that result from this will not be covered under warranty. Softening of cushions, wrinkling of leather, natural marks and slight stain/colour variations are considered to be normal and are not considered to be a defect. As a bonus, when you pay for full delivery, your manufacturer warranty will cover onsite service within Calgary/Edmonton area.

For all warranty claims, please email photographs/videos of the problem and submit through our Claim Form.

Revolve Furnishings

Walk into the revolve showroom and feel the difference. We are not pretentious like a boutique store, nor are we aggressive like a big-box discounter. Our goal is to treat you the way we want to be treated, with respect and care to your unique design needs.

And, as a result, Albertans have voted us their top choice furniture store 2018 for 5 years in a row! Thanks Alberta!

Revolve Furnishings Locations

Calgary Showroom

7070 11 Street SE
Calgary AB, T2H 2W8

 

Edmonton Showroom

4219-99 St.
Edmonton AB, T6E 5V7